FREQUENTLY ASKED QUESTIONS
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What is water kefir?
Water kefir is a fermented, slightly carbonated, probiotic drink that is produced with water kefir grains. Our water kefir is flavored with dried fruit, flowers and herbs.
How is water kefir made?
Water kefir is made with water, sugar and water kefir grains. The grains consist of lactic acid bacteria and yeasts. When water and sugar is added to the grains, the lactic acid bacteria and yeasts get to work. They "eat" the sugars in the water and transform it into lactic acid, alcohol and carbon dioxide. We call this process “fermenting”.
The end result is a fizzy low-alcoholic (less than 1%) fermented beverage that’s packed with probiotic cultures. Which means it’s full of healthy bacteria.
Why should I drink water kefir?
Water kefir supplies your gut with loads of healthy bacteria and yeasts. These healthy bacteria and yeasts help the body in a numerous amount of ways. They make for a healthy balance of ‘good’ and ‘bad’ bacteria in the gut, improving your overall digestion and giving your immune system a boost.
Also the following vitamins can be found in water kefir: B1 (Thiamine), B2, B6, B12, C, D and H (Biotin). So you can imagine that drinking a glass of water kefir every day will have loads of different health benefits.
What is a kefir grain?
A water kefir grain is a small, transparent and jelly-like grain and consists of lactic acid bacteria and yeasts.
How much water kefir am I allowed to drink?
Does drinking water kefir have any side effects?
How should I keep my water kefir?
How long can I keep water kefir?
Is water kefir organic?
Is water kefir vegan?
Does water kefir contain any alcohol?
Does water kefir contain any lactose?
Yes, our water kefir does not contain lactose.
Is water kefir pasteurized?
How does water kefir taste?
Our water kefir has a fairly mild, sour taste and is slightly fizzy. Because our water kefir is handmade, the taste and color can be slightly different with each batch.
What’s the difference between water kefir and milk kefir?
Water kefir is made with water and sugar as a base and milk kefir is made with milk as a base. Both drinks are made with different kefir cultures (grains) and contain a different range of lactic acid bacteria and yeasts. Water kefir also contains no lactose and milk kefir does. If you can tolerate lactose, water kefir and milk kefir can be drunk alongside each other, in order to get a wider range of lactic acid bacteria and yeasts.
What’s the difference between water kefir and kombucha?
Can I drink water kefir during pregnancy or breastfeeding?
Is it safe for children to drink water kefir?
What are the benefits of a water kefir subscription?
First of all, you pay no shipping costs for your monthly delivery. This adds up to quite a lot of discount! You are also assured of a fresh dose of water kefir at your door every month, so you don't have to think about placing a new order each time.
What are the conditions?
When will I receive my water kefir?
Can I have multiple subscriptions per month?
Can I pause my subscription?
Can I cancel my subscription?
Will I get a confirmation of my order?
Yes, you will receive a confirmation by mail. Haven’t you received it? Please check your spam folder. Still nothing? Then you may have entered the wrong email address. Please send an email to email@example.com and we will check it for you.
What payment methods do you accept?
How long will it take for me to receive my order?
Which couriers do you use?
What are the shipping costs?
We work with Fietskoeriers.nl and DPD. The shipping costs are per order.
Which countries do you ship to?
Can I return my order?
You may return your order if the ordered products are unopened. We do ask you to please think carefully before making a purchase. Sending parcels back and forth increases Co2 emissions.
Within what period can I return my order?
I have received a damaged product, what now?
What is ‘statiegeld’?
As you can see on the label we use a deposit-refund system, but because we do not yet have the possibility to collect the empty bottles from you again, we do not charge a deposit for our webshop orders. If you live near a point where you can return the bottles, you will of course receive €0.20 for returning an empty bottle. Check here for the current locations.